"Hi Sean Finlay
I just wanted to thank your team at Ballito auto for the service they have given me. 
They have really gone out of their way in every aspect and everything has been done with a smile. Ilse Gore in particular has been in constant communication , arranged for me to get where I needed to go while the car has been in , and even helped me locate a diesel filter for something unrelated to the service. 
Her customer relations has been excellent and she is a real front of house asset to you.
I had to come in quickly to get rid of a maintenance message that was showing and was plenty surprised to find a nice clean car waiting.
I will be sure to return for my next service
Kind Regards"
Duncan Minott